ZigZag Global's Retail Returns Study Webinar

eCommerce is booming. The global pandemic has shifted people online largely through necessity but the speed, convenience, and relatively low cost of eCommerce has made that move permanent. This in turn has sent return rates soaring. With more eyes than ever before on the returns policy, what are consumers looking for?

 In the most extensive study of its kind, we polled 1010 consumers across the UK on every part of the returns’ journey. And the results are in. ZigZag will explore what the ultimate returns policy looks like in 2021 and share insight from the 20 world-leading retailers that attended our recent Roundtable event.

Our ZigZag returns experts will shape the discussion using exclusive statistics from the Retail Returns Study, pairing it with some valuable insight into how to manage your returns through the remainder of the pandemic and overseas.

This webinar will cover:

• What makes a great returns policy? 
• What you need to do to effectively manage your cross-border returns.
• What carrier options do consumers actually want? 
• How do returns impact present and future purchasing choices?
• And does sustainability feature in their decision-making
• The new trends and tech emerging to shake up eCommerce and returns